Introduction
At Divine Journeyz by Alka (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us, purchase our services, attend our events or retreats, subscribe to our communications, or otherwise engage with Divine Journeyz by Alka.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
How We Use Your Personal Data
This section explains:
- the categories of personal information we collect;
- why we collect and process your information; and
- the legal basis for doing so where applicable.
We may collect and process information about your use of our website. This may include your IP address, browser type and version, device information, operating system, referring website, pages visited, duration of your visit, navigation paths, and the timing and frequency of your visits.
This information helps us understand how visitors use our website so that we can improve our content, services, and overall user experience.
We may collect information that you voluntarily submit through contact forms, event registrations, retreat applications, coaching enquiries, workshop registrations, newsletter sign-ups, or other communications with us.
This information may include your name, email address, phone number, country of residence, and any additional information you choose to provide. We use this information to respond to your enquiries, provide our services, communicate with you, and offer products or services that may be relevant to your interests.
If you purchase a service, retreat, workshop, course, or digital offering, we may collect information relating to your transaction, including billing details, payment confirmation, and purchase history. This information is processed solely for fulfilling your purchase, maintaining accurate financial records, and providing customer support.
We may also process information relating to our ongoing relationship with you, including appointment history, coaching participation, event attendance, customer service interactions, and communication preferences. This enables us to provide a more personalised experience and improve our services.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The data may be processed for the purposes of sending you the relevant notifications and/or newsletters.
We may process your information where necessary to comply with legal obligations, establish or defend legal claims, obtain professional advice, manage business risks, or protect the rights, property, safety, or security of Divine Journeyz by Alka, our clients, or others.
Please do not provide us with another person’s personal information without their knowledge and consent.
Sharing Your Personal Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only when necessary with trusted third-party service providers who help us operate our business. These may include:
- payment processors;
- website hosting providers;
- email marketing platforms;
- scheduling and booking software;
- customer relationship management (CRM) systems;
- online course and membership platforms;
- video conferencing providers;
- analytics providers; and
- professional advisers such as accountants, insurers, or legal advisers.
These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.
Payment transactions are processed securely through trusted third-party payment providers. Divine Journeyz by Alka does not store your full credit or debit card details.
We may also disclose personal information where required by law, court order, or governmental authority, or where necessary to protect our legal rights or those of others.
International Data Transfers
As an online business serving clients worldwide, your personal information may be transferred to and processed in countries outside your country of residence.
Where such transfers occur, we take reasonable steps to ensure that your personal information receives an appropriate level of protection through reputable service providers and recognised data protection safeguards.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.
When personal information is no longer required, we securely delete or anonymise it wherever reasonably possible.
Security of Your Personal Information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
Your information may be stored securely through encrypted cloud-based platforms, password-protected systems, secure servers, and trusted third-party providers.
While we strive to protect your information, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- restrict or object to certain processing activities;
- request a copy of your information in a portable format where applicable;
- withdraw consent where processing is based on consent; and
- lodge a complaint with an applicable data protection authority.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to improve your browsing experience, understand how visitors use our website and remember user preferences.
Cookies may also be used by trusted third-party providers such as website analytics services and embedded content providers.
Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry practices.
The latest version will always be available on this page, and your continued use of our website or services after any updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Divine Journeyz by Alka
Email: divinejourneyzbyalka@gmail.com
Website: www.alkavaswani.com